Frequently asked questions

Scheduling

How can I schedule an appointment?

Click here to schedule an appointment. After scheduling, please complete your forms and payment (step 2 and step 3, respectively).  Our clinical team can also help you with this during your appointment, but filling it out in advance allows us to get you in and get you out as simply and as smoothly possible so you can get back to your day

How long are appointments?

Please allow approximately 1 hour for your Virtudent visit, although most appointments take 45 minutes.

How much does an appointment cost?

For most patients that have dental insurance, the only cost for our core preventive services (i.e. cleaning, x-rays, tele-dentistry exam) is the $20 convenience fee*.   For patients without insurance, Virtudent offers a $150 self-pay rate.

*If we are out of network with your carrier or if your plan has a deductible, we will balance bill you for services that insurance does not cover.

I’m having problems with the booking portal, what should I do?

Our HIPAA compliant portal supports the latest versions of Internet Explorer (version 11.192) and Google Chrome (version 64).

If you’re experiencing difficulties or have additional questions, you can email info@myvirtudent.com with your name, company, and preferred appointment time and a member of our team can help to schedule your appointment.  Or please feel free to call us to schedule (877-487-4295)

How can I reschedule or cancel my appointment? Is there a fee for missed appointments?

Please contact Virtudent 48 hours prior to your reserved time to cancel or reschedule without penalty by emailing info@myvirtudent.com or by calling (877)487-4295.  Missed appointment fee is $50.

How do I access the patient portal?

You can access the patient portal here

My company doesn’t offer Virtudent, but I’d like you to visit my office. What should I do?

Please have your HR, wellness, or facilities representative submit this form to schedule a call with our team.

Appointments

What is included in a Virtudent appointment?

A standard Virtudent appointment includes a complete oral health exam and cleaning; Previser™ assessment to determine your oral health and risk level for oral cancer, cavities, and gum disease; oral x-rays, intraoral photographs, and a tele-dentistry exam. Additional optional services are available, such as fluoride treatment.

Can Virtudent provide the same standard of quality as a traditional dental office?

Our mobile pop-up clinic is equipped with state-of-the-art technology that surpasses in quality what you would normally find at a typical brick-and-mortar dental office. Our kits follow all of the same OSHA standards and are specially designed for Virtudent by experts that have worked for NASA.

 

Our hygienists go through a rigorous screening before joining our world-class team to ensure every patient receives top quality of care. They are trained by leaders in the dental field, and have decades of combined experience.

 

Our dentists are award-winning and represent institutions such as Harvard University, Columbia University – College of Dental Medicine, Tufts School of Dental Medicine, University of Pennsylvania, and more. Among his other credentials and industry experience, Virtudent’s CEO and Founding Dentist, Hitesh Tolani, has been named one of the ‘40 Under 40 Most Impactful Dentists in the United States.’

Given the exam is done by teledentistry, what if I need additional dental treatment (e.g., filling)?

After reviewing your case, your dentist may determine that additional treatment is necessary and submit a referral. A member of our team will work with you to find a trusted local dentist that is in-network with your insurance to ensure proper continuation of care, and all your Virtudent dental records will be available to your selected provider.

How long does it take to receive a diagnosis from the teledentistry exam?

After a dentist has reviewed your files, you will receive a secure email within a week of your visit with a diagnosis and next steps. Within that secure email you will find your complete exam results. Should you have any questions or concerns regarding your diagnosis or next steps, please do not hesitate to contact us at info@myvirtudent.com.

Insurance

What dental insurances do you accept?

We are currently in-network with Aetna, Altus, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, and MetLife. If you have questions regarding your eligibility you can contact our insurance specialist at info@myvirtudent.com.

What if my insurance is out of network?

If we are out of network with your insurance carrier, we will balance bill you for services that insurance does not cover. Virtudent also offers a special rate of $150 to self-pay patients.

What do I need to bring with me to my appointment?

Please bring your insurance card, ID, and a credit/debit card to your appointment. Prior to the exam, please fill out the online medical forms to tell us about your dental history.

Visit Setup

How can I bring Virtudent to my office?

If you are are interested in setting up Virtudent a visit for your employees, please submit this form to schedule a call with our team.

How much time is required to set up visits?

Setting up a Virtudent visit is easy! Simply schedule a call with our team to answer your questions and select visit dates. Next, you’ll reserve a conference room for your selected visit days, and lastly forward our provided announcement email to your employees so they can easily sign up online. We handle the rest!

 

You’ll have a dedicated Client Success Manager who will be your go-to resource to ensure visits go smoothly and are easy for you! We also handle all insurance billing, making Virtudent one of the easiest employee benefits to bring into your workplace.

How expensive is Virtudent to employers?

After implementation, Virtudent is a no-cost benefit for employers. That means we come setup in your office free of charge!

How can I be sure Virtudent offers high quality dental care?

Our mobile pop-up clinic is equipped with state-of-the-art technology that surpasses the quality you would normally find at a brick-and-mortar dental office. Our kits have been specially designed for Virtudent by experts with previous experience working on projects for NASA.  

 

Our hygienists go through a rigorous screening before joining our world-class team to ensure every patient receives top quality of care. They are trained by leaders in the dental field, and have decades of combined experience.

 

Our dentists are award-winning and represent institutions such as Harvard University, Columbia University College of Dental Medicine, Tufts School of Dental Medicine, University of Pennsylvania, and more. Among his other credentials and industry experience, Virtudent’s CEO and Founding Dentist, Dr. Hitesh Tolani, has been named one of the ‘40 Under 40 Most Impactful Dentists in the United States.’

Is there a minimum amount of employees we need for Virtudent to come on site?

Typically we find greatest employee engagement at office locations with greater than 50 employees. 

Appointments

How long are appointments?

Employees should block 1 hour for their Virtudent appointment.

How do our employees sign up for appointments?

We’ll send you a ready-made announcement email to forward to employees with a signup link. Alternatively, employees can easily book an appointment from our website.

How do employees get further treatment if it’s necessary?

After reviewing a patient’s case, their dentist may determine that additional treatment is necessary and will submit a referral. A member of our team will work with the patient to help find a trusted local dentist that is in-network with their insurance, and all Virtudent dental records will be available to the patients selected provider to ensure proper continuation of care.

What insurances are you in-network with?

We are currently in-network with Aetna, Altus, Blue Cross Blue Shield, Cigna, Delta Dental, Guardian, MetLife, and Unitedhealthcare. If you have questions regarding eligibility you can contact our insurance specialist at info@myvirtudent.com.

Logistics

Our conference rooms have glass walls. Is that an issue?

Not at all! Our kits come complete with privacy screens to ensure patients feel relaxed and comfortable even in glass conference rooms.

How do you ensure our conference room remains sanitary?

Our state-of-the-art kits are self-contained, meaning no material leaves the kit while in your conference room. It is policy that our hygienists leave your office exactly as it was prior to our visits, and wipe down all surfaces.

Does Virtudent have liability insurance?

Yes, we have liability insurance while onsite at your company. We provide each client with a Certificate of Insurance prior to scheduled visits.

How do you ensure patient privacy?

All patient related data is captured, transferred, and stored via a 3rd party cloud based medical record software that is fully HIPAA compliant and secure.  More information on the vendor we use can be found here. Additionally, all Virtudent employees receive annual HIPAA training and certifications to ensure absolute privacy.